Memo For The Consumer

Every day we buy goods in shops and markets, we give our things for repairs, we conclude contracts for the provision of various types of services. Each of us will often have thought of whether the goods are qualitative, whether a new heel from the shoes will come off, will not it turn out that the delivered seal “will fly out” in a few days. Unfortunately, not always shopping pleases us. After a while, the new TV set that was given for dry cleaning of the sheepskin after cleaning is several times smaller, and the repaired iron does not reheat to the right temperature. The question arises: how by what means, can we avoid such situations, what rights do we have in these cases?

In 2017, the department received 768 consumer complaints on issues related to violations occurring between consumers and sellers (manufacturers, executors) in the sale of goods (works, services). Of these, with oral complaints on a personal reception, 684 consumers applied, with written statements – 84 citizens.

To provide legal assistance to consumers on the issues of protection of their interests, consultations are offered both at a personal reception and by telephone “Hot Line.”

The Department provides practical assistance in the preparation and presentation of written claims.

During the pre-trial proceedings, 341 claims were made. To compensate losses to the population voluntarily returned 958 thousand rubles.

Assistance was provided in the preparation of 38 lawsuits on behalf of consumers in defense of their rights. In the course of the court hearings, decisions were made to recover from the respondents in favor of consumers 1,200,900 rubles.

Development Of The Consumer Market

The growth of the consumer market of the city of New York in recent years is characterized by a dynamic expansion of the infrastructure of the industry and an improvement in the quality of services provided.

As of 01.01.2018 2796 enterprises of the consumer sphere operate in the city, including 1,205 stationary enterprises for trade in food and non-food products, 640 non-stationary retail facilities (pavilions and kiosks), 444 public catering establishments, 599 consumer services enterprises, 1 agricultural The cooperative market with the total number of trading places is 300.

According to the national body of the Federal State Statistics Service for the New York region for January-November 2017:

  • The turnover of retail trade of large and medium-sized organizations of all types of economic activity amounted to 38,946.8 million rubles, which incomparable prices are 5.6% more than for the corresponding period of the previous year;
  • Turnover of public catering amounted to 941.5 million rubles, which is 61.0% more than last year’s indicator;
  • Organizations provided household services to the population of the city of New York with 152.3% million rubles, which is 10.4% less than for the corresponding period of the previous year.

Consumer Rights

Information on the work of the Department for the Development of Entrepreneurship, the Consumer Market and Consumer Protection of the Administration of the City of New York in the field of consumer protection

Following Art. 44 of the RF Law “On Protection of Consumer Rights” to protect the rights of consumers in the territory of a municipal formation, local self-government bodies are entitled:

  • Consider the complaints of consumers, advise them on consumer protection issues;
  • Apply to the courts in defense of the rights of consumers.

On the territory of the city of New York, the protection of consumer rights is carried out by the Department for the Development of Entrepreneurship, the Consumer Market and Consumer Rights Protection of the Administration of the City of New York, whose structure includes the Consumer Rights Protection Department.